CNS Privacy Policy

We value your trust in CNS to handle your data appropriately, including the personal information of you and your end-users. That is why we make sure that you should have information about how we process information during your use of our products and services.

This document may be subjected to changes as and when the laws, regulations and other relevant conditions demand.

Let’s Get Oriented

CNS processes two categories of information when you use our products and services:

  • Your personal information as an end-user that we refer to as Customer Account Data, and
  • The personal information of your end-users’ who use or interact with your application –  this category contains both your Customer Usage Data (e.g., communications metadata) and your Customer Content (e.g., the contents of communications).

CNS processes these categories of personal information differently because of

How CNS Processes Your Personal Information

We, CNS, collect and process your personal information:

  • When you visit a CNS public-facing website, sign up for a CNS event, or make a request to receive information about CNS or our products, like a CNS whitepaper or a newsletter;
  • when you contact CNS’s Sales Team or Customer Support Team;
  • And when you sign up for a CNS account and use our products and services.

We call this personal information Customer Account Data.

Broadly speaking, we use Customer Account Data to further our legitimate interests to:

  • Understand who our customers and potential customers are and their interests in CNS’s product and services; 
  • manage our relationship with you and other customers;
  • carry out core business operations such as accounting and filing taxes;
  • and help detect, prevent, or investigate security incidents, fraud and other abuse and/or misuse of our products and services.

What Customer Account Data CNS Processes When You Visit Our Website, Sign Up for a CNS Event, or Make a Request for Information About CNS and Why?

When you visit our website, sign up for a CNS event or request more information about CNS, we collect information automatically using tracking technologies, like cookies, and through web forms where you type in your information. We collect this information to provide you with what you request through the web form, to learn more about who is interested in our products and services, and to improve the navigation experience on our pages.

What Customer Account Data CNS Processes When You Communicate with Our Sales or Customer Support Teams and Why?

You may share personal information, like your contact information, with a member of our Sales or Customer Support Team when you communicate with them. We keep a record of this interaction.

What Customer Account Data CNS Processes When You Sign Up for and Log Into a CNS Account and Why?

When you sign up for a CNS account, we ask for certain information like your contact details and billing information so we can communicate with you and so you can pay for our products and services. We also collect some information automatically, like your IP address, when you log in to your account or when your software application built on CNS makes requests to our APIs. We use this to understand who is using our services and how, and to detect, prevent and investigate fraud, abuse, or security incidents.

Other Customer Account Data We Collect and Why?

We may collect information about you, as our customer, from publicly-available sources so we can understand our customer base better.

How Long We Store Your Customer Account Data?

CNS will store your Customer Account Data as long as needed to provide you with our services and to operate our business. If you ask CNS to delete specific personal information from your Customer Account Data (see ‘How To Make Choices About Your Customer Account Data’ below), we will honor this request unless deleting that information prevents us from carrying out necessary business functions, like billing for our services, calculating taxes, or conducting required audits.

How CNS Processes Your end-users’ Personal Information?

Your end-users’ personal information typically shows up on CNS’s platform in a few different ways:

  • Communications-related personal information about your end-users, like your end-users’ phone numbers for number-based communications, IP addresses for IP-based communications, or device tokens for push notifications, show up in our systems when you use or intend to use this information to contact your end-user through the use of our products and services.
  • Your end-users’ personal information may show up in “friendly names,” which are strings you provide if you choose to include your end-users’ personal information as part of a string. 
  • Your end-users’ personal information may also be contained in the content of communications you (or your end-users) send or receive using CNS’s products and services.

We call the information in the first two bullets above Customer Usage Data. The information in the third bullet is what we refer to as Customer Content.

What Customer Usage Data and Customer Content CNS Processes and Why

We use Customer Usage Data and Customer Content to provide services to you and to carry out the necessary functions of our business as a communications service provider. We do not sell your end-users’ personal information and we do not share your end-users’ information with third parties for those third parties’ own business interests.

What Customer Account Data CNS Processes When You Sign Up for and Log Into a CNS Account and Why

When you sign up for a CNS account, we ask for certain information like your contact details and billing information so we can communicate with you and so you can pay for our products and services. We also collect some information automatically, like your IP address, when you log in to your account or when your software application built on CNS makes requests to our APIs. We use this to understand who is using our services and how, and to detect, prevent and investigate fraud, abuse, or security incidents.

Other Customer Account Data We Collect and Why

We may collect information about you, as our customer, from publicly-available sources so we can understand our customer base better.

How Long We Store Your Customer Account Data

CNS will store your Customer Account Data as long as needed to provide you with our services and to operate our business. If you ask CNS to delete specific personal information from your Customer Account Data (see ‘How To Make Choices About Your Customer Account Data’ below), we will honor this request unless deleting that information prevents us from carrying out necessary business functions, like billing for our services, calculating taxes, or conducting required audits.

How CNS Processes Your end-users’ Personal Information

Your end-users’ personal information typically shows up on CNS’s platform in a few different ways:

  • Communications-related personal information about your end-users, like your end-users’ phone numbers for number-based communications, IP addresses for IP-based communications, or device tokens for push notifications, show up in our systems when you use or intend to use this information to contact your end-user through the use of our products and services.
  • Your end-users’ personal information may show up in “friendly names,” which are strings you provide if you choose to include your end-users’ personal information as part of a string.
  • Your end-users’ personal information may also be contained in the content of communications you (or your end-users) send or receive using CNS’s products and services.

We call the information in the first two bullets above Customer Usage Data. The information in the third bullet is what we refer to as Customer Content.

As noted above, data protection (aka privacy) law in certain jurisdictions, like the EEA, differentiate between “controllers” and “processors” of personal information. When CNS processes Customer Content, we generally act as a processor. When we process Customer Usage Data, we act as a processor in many respects, but we may act as a controller in others. For example, we may need to use certain Customer Usage Data for the legitimate interests of billing, reconciling invoices with telecommunications carriers, and in the context of troubleshooting and detecting problems with the network.

What Customer Usage Data and Customer Content CNS Processes and Why

We use Customer Usage Data and Customer Content to provide services to you and to carry out the necessary functions of our business as a communications service provider. We do not sell your end-users’ personal information and we do not share your end-users’ information with third parties for those third parties’ own business interests.

How Long Do We Store Customer Usage Data and Customer Content and Exercising Choices About end-user Personal Information

Details regarding how long your end-user personal information may be stored on CNS systems and how to delete, access, or exercise other choices about end-user data will depend on which CNS products and services you are using and how you are using them. For that reason, our API docs for each of our products and services are the best place to find more detailed information about managing end-user data collected and stored in connection with your use of our products and services.

When and Why We Share Your Personal Information Or Your end-users’ Personal Information

We do not sell or allow your Customer Account Data to be used by third parties for their own marketing purposes unless you ask us to do this or give us your consent to do this. Further, we do not sell your end-users’ personal information (whether contained in Customer Usage Data or Customer Content). And, we do not share it with third parties for their own marketing or other purposes, unless you instruct us to do so.

Automated Decision Making

CNS may use automated decision making using a variety of signals derived from account activity to help identify and suspend accounts sending spam or engaged in other abusive or fraudulent activity. Holders of accounts suspended under these circumstances are notified of the suspension and given an opportunity to request a human review of the suspension decision.

 

 

 

 

 

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